ID# 19-1969 Location: Edmonton, AB
The Director, Benefit Services reports to the Senior Director, Pension & Benefit Services. This position plays a key role by representing the Alberta Municipal Service Corporation’s (AMSC) portfolio of benefit services to existing and new customers with three primary objectives: client relationship management (focus on retention), outstanding service delivery (including claims management and wellness), and program health and sustainability. This is achieved through developing strong client relationships, resolving issues, reviewing the program, monitoring trends, and identifying gaps where AMSC services can provide key enhancements.
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