ID: 24-1130 Location: Vancouver, BC

Reporting to the IT Director, Customer Experience, the Senior Manager, IT Program Management is responsible to lead and direct the development, implementation, and evaluation of IT projects, programs, and initiatives. The Senior Manager is responsible for the execution of digital adoption-based IT continuous improvement and operational projects to drive benefits realization, ensuring alignment with IT’s mission, vision, and value statement. This role oversees sub-projects and multiple delivery components by using digital data and modern technologies such as Cloud, the Internet of Things (IoT), mobile apps, social media, Artificial Intelligence (AI)/Machine Learning (ML), etc. in privacy protected and security ensured manners.

The Senior Manager, IT Program Management is required to ensure teams adhere to corporate project governance standards and reporting as set by the corporate Project Management Office. The Senior Manager is accountable for managing competing priorities, communicating in an effective way to foster consensus, facilitating change to people, processes and tools, and driving delivery of assigned projects to ensure timeliness and quality within scope and budget. This role manages the teams responsible for delivery of portfolios of IT projects and will collaborate with the business relationship management team that manages the relationship between IT and the BCLDB’s organizational divisions. This role is responsible for all aspects of IT program/project governance with an objective of establishing a high-performance IT project management team.

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First Resume Review: January 5, 2025