ID# 21-1407 Location: Calgary, AB
Reporting to the City Manager, the General Manager, People, Innovation & Collaboration Services (PICS) is a member of the Executive Leadership Team, who collectively develop the overall strategic direction and plans for the City of Calgary, and ensures the effective execution of Council priorities and services to the citizens of Calgary. The General Manager, People, Innovation & Collaboration Services is accountable for and oversees the strategic direction and operational management of the People, Innovation & Collaboration Services department. This department’s core purpose is to empower and enable the workforce, by driving culture throughout the organization, making learning and development more consistent, driving innovation, as well as ensure the City is collaborating with various stakeholders.
Under general policy guidance from the City Manager and City Council, the General Manager provides inclusive leadership and direction to all departmental business units, including: Human Resources, Safety, Physical Security, Citizen Engagement and Communications, Information Technology, Cyber Security, Resilience, Intergovernmental Relations, Indigenous Relations, Business & Local Economy, Geospatial Business Solutions, 311, Innovation, Information Access (open data), Customer Experience and Administration Policy.
The General Manager ensures that each of the PICS department’s services, supporting programs and sub services are consistent with the overall mission of providing the best possible experience to residents of the City of Calgary and aligns with Council priorities. The General Manager provides expert level advice and expertise in their area of specialty to the City Council and participates in applicable committee meetings. The role, as a member of the Executive Leadership Team, leads overall policy development for the department, develops strategic plans, leads/sponsors key projects and initiatives, and directs the implementation of these policies/projects/initiatives/plans within the People, Innovation & Collaboration Services department. As one of two enabling service departments, the role also extends to developing and providing strategic support in leading people, innovation and collaboration services across the organization.
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