Edmonton Public Library – Executive Director, Service Design

ID# 22-2228 Location: Edmonton, AB

Reporting to the CEO (Chief Executive Officer), the Executive Director, Service Design (ED), will be a key strategic and operational leader. The ED will be responsible for providing leadership in the overall management and delivery of innovative library services, collaborative service implementation through systemwide teams and staff engagement. This position is responsible for Marketing & Communications and Fund Development, Technology Services, Planning, Assessment & Research, Business Planning and Reporting and Service Design through systemwide teams.

The ED is an integral member of the Executive Leadership Team and joins the Chief Executive Officer; CFO; Executive Director, Customer Experience; and Executive Director, Employee Experience in leading systemwide strategies and initiatives. Importantly, the ED will have the opportunity to participate in defining the next generation library through EPL’s strategic plan, technology services and service design.

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