Merit Contractors Association – IT Support

ID# 20-2064 Location: Edmonton, AB

Reporting to the Chief Financial Officer, IT Support helps Merit resolve productivity issues as they relate to IT operations, including ticket escalations from team members. This will be accomplished by:

• Performing question/problem diagnoses and guiding users through to issue resolution
• Communicating technical solutions in user-friendly language
• Conducting end-user training where necessary, and
• Recording all problems/solutions within the Solut ticketing system.

Support services to be delivered remotely and/or on-site as required.

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