ID# 20-2073 Location: Edmonton, AB
Reporting directly to the Vice-President, University Services and Finance, the Associate Vice-President (AVP), Shared Services provides strong and consistent leadership to the University of Alberta’s Processing Hub, Staff Services Centre, and Continuous Improvement units. The AVP is accountable and responsible for the delivery of integrated, consistent, and efficient services and process delivered through the following areas:
- The Staff Services Centre is the University’s ‘front door’ for staff to be able to access a variety of important services (e.g., benefits assistance, expense claim information, payroll queries) either in person, virtually, or by phone.
- The Processing Hub brings the repeatable and process-oriented elements of professional services together into a central processing center where process experts deal with them efficiently and effectively.
- The Continuous Improvement team provides internal training, data quality/quality assurance and process improvement services to the rest of the area.
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