ID: 26-1224 Location: Salmon Arm, BC

Salmon Arm Savings and Credit Union (“SASCU”) is seeking a forward-thinking, strategic leader to join the Executive Leadership Team as the Chief Experience Officer, reporting directly to the President & CEO. The Chief Experience Officer provides strategic leadership, direction, and oversight to the member-facing functions of SASCU, including the banking division (retail, broker, commercial and, contact centre), member experience and the insurance and wealth divisions. This role provides direction and leadership to the banking, and wealth & insurance networks through coaching and development, oversight, and monitoring the effectiveness of all strategies, programs, and activities. The Chief Experience Officer designs and oversees the implementation of appropriate strategies and programs to develop and grow member relationships. They ensure service delivery systems and member contact points are providing the highest level of member service and satisfaction, clearly linking to SASCU’s overall strategy.

The Chief Experience Officer role models leadership, promoting and living SASCU’s values, and fostering a culture where members are at the centre, employees are engaged, and SASCU is recognized as a community partner.

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First Resume Review: May 28, 2026